Refund & Cancellation Policy

At iScreenHD, our priority is complete customer satisfaction. We strive to provide transparent policies so you can subscribe with absolute confidence.

1. Try Our 24-Hour Free Trial First

To ensure complete peace of mind, we offer a full 24-Hour Free Trial with zero payment requirement. We strongly urge every prospective customer to test channel availability, video resolution, and hardware compatibility before buying a long-term plan.

2. 7-Day Technical Satisfaction Guarantee

If you purchase a subscription and encounter verified technical failure (such as inability of our technical support team to provide working credentials or resolve persistent connection issues on your compatible hardware), you are entitled to a full refund within 7 days of original purchase.

3. Non-Refundable Circumstances

Refunds will not be issued in the following situations:

• Change of mind after extensive usage past the 7-day guarantee period
• Inadequate customer internet speeds (below 15 Mbps for FHD / 25 Mbps for 4K)
• Refusal to follow basic setup instructions or test suggested troubleshooting steps
• Violations of terms of service (such as unauthorized account sharing across unpurchased lines)

4. How to Request a Refund

To initiate a support review or refund request, send your transaction reference and account email to our billing desk at iscreenhds@gmail.com or via 24/7 WhatsApp Support. Approved refunds are processed back to the original payment method within 3 to 5 business days.